GUARANTEE
Our guarantee
What we promise, mostly in the words we have always used. The returns page sets out your legal rights alongside this.
NO QUIBBLE, NO FUSS ASSURANCE
Be assured that you have 14 days from delivery to evaluate our work. If you are unsatisfied for any reason, we would like the opportunity to address your issues and get you back ‘onside’. However, ultimately, if you would still rather not keep it, we will collect it at our cost and either replace the entire house or refund you, whichever you choose.
FIVE-YEAR GUARANTEE
For five years after purchase, if any part of your housing requires replacing for a fault that is our responsibility, we will send you replacement parts and the appropriate fixings to effect a repair.
HOWEVER
Granddad Rob Designs Ltd will not consider itself liable for the deterioration of your house that we consider is due to misuse or lack of upkeep. The timbers used are pressure-treated prior to building, so they are well protected against rot. However, we strongly recommend that your housing is treated at least once yearly with our water-repellent, animal-safe timber treater, OVERCOAT. Overcoat forms an invisible, water-repellent layer over the house, lessening the moisture uptake that in time, could promote timber decay.
This is our own promise. Your statutory rights sit alongside it, and the returns page sets those out in full, including how cancelling works and where bespoke commissions differ.